How do I reset my Siteimprove password?

This article explains how to reset your password in the following cases:

Note: The reset password email link expires in 24 hours. If you don't see the email, please check your email 'spam' folder.

• Forgotten password
• Change password

Forgotten password

If you have forgotten your Siteimprove password, follow the steps below:

1. Go to the Siteimprove login page. 
2. Click on ‘Forgot password’.
   
   
3. Enter your email address.
4. Answer the Captcha question if it's presented.
5. Click on the ‘Send reset password email’.
6. Open the email received from Siteimprove.
7. Click the link within the email.
8. Enter your new password and confirm to reset your password.

Change password

If you have access to the Siteimprove platform and you’d like to change your password, follow the steps below: 

1. Click on your name within the top right of the Siteimprove platform.
2. Select “My Profile”.
3. Click on the ‘Send a reset password email’ button under the password section of the profile page.
   
   
4. Open the email received from Siteimprove.
5. Click the link within the email.
6. Enter your new password and confirm to reset your password.

If you have any questions regarding this, contact your Customer Success Manager directly or submit a request and we'll get in contact with you.