What actions require assistance from Siteimprove Technical Support?

Summary

The following actions cannot be completed by Account Owners or Administrators and require assistance from Siteimprove Technical Support: editing site URLs, configuring Analytics for an already configured Content suite site, changing crawl frequency, enabling internal search, selective site deletion across suites, dictionary changes, adding extra index domains, modifying regex policies, and enabling PDF accessibility checks.

Overview

We strive to make the platform as self-serve as possible, however, there are some actions that cannot be completed by Account Owners/Administrators and require the help of Siteimprove Technical Support.

What actions require Technical Support?

Here is a list of actions that cannot be completed by an Administrator/Account Owner and require the assistance of Technical Support:

• Editing an existing site URL
• Configuring a site for Analytics when already configured for the Content suite
• Changing the crawl frequency for a site
• Enabling Internal search within Analytics
• Deleting a site from the Content suite but not from the Analytics suite
• Changing between UK, US, and Canadian English as default dictionaries
• Adding an extra index root domain to a site (Extra Index URL)
• Modifying/adding a regular expression (regex) policy
• Adding PDF accessibility checking if not configured by default for the account

Need help?

If you need help with any actions listed above, feel free to contact Siteimprove Technical Support with your request.