Why don't I receive emails from Siteimprove?

Summary

If you are not receiving emails from Siteimprove, common causes include spam filtering, missing safe sender settings, blocked domains or IPs, or report subscription issues. Follow the steps below to identify and resolve the problem.

Overview

If you’re having trouble receiving emails from Siteimprove, try the following steps:

Causes and resolutions

Cause: Emails are being filtered to Junk/Spam

Resolution:

Check your email Junk/Spam folder. If you see emails from Siteimprove then right-click on the email and select Never Block Sender, Never Block Sender’s Domain and Not Junk.

Cause: Domain is not allowlisted

Resolution:

Ask your IT Department to add the domain siteimprove.com to the safe sender domain list on your email server.

Cause: Specific email addresses are blocked

Resolution:

 Ask your IT Department to add the following email addresses to the safe sender email list on your email server:

• reports@siteimprove.com
• MarketingUS@siteimprove.com
• support@siteimprove.com
• alerts@siteimprove.com
• ops@siteimprove.com
• feedback@siteimprove.com

Cause: Emails are being blocked by IP address

Resolution:

Ensure that the emails are not being blocked by IP address. See: What IP addresses and user agents are used by Siteimprove?

Cause: Report is not scheduled or enabled

Resolution:

If the email you are expecting is a Siteimprove Report then make sure you are scheduled to receive the report.