Why don't I receive emails from Siteimprove?

Modified on: Mon, 20 Sep, 2021 at 10:00 AM

If you’re having trouble receiving emails from Siteimprove, try the following steps:

  • Check your email Junk/Spam folder. If you see emails from Siteimprove then right-click on the email and select Never Block Sender, Never Block Sender’s Domain and Not Junk.
  • Ask your IT Department to add the domain siteimprove.com to the safe sender domain list on your email server.
  • Ask your IT Department to add the following email addresses to the safe sender email list on your email server.
    • reports@siteimprove.com
    • MarketingUS@siteimprove.com
    • support@siteimprove.com
    • alerts@siteimprove.com
    • ops@siteimprove.com
    • feedback@siteimprove.com
  • Ensure that the emails are not being blocked by IP address. See: What IP addresses and User agents are used by Siteimprove? 
  • If the email you are expecting is a Siteimprove Report then make sure you are scheduled to receive the report. Further information is available in the article 'How to set up and schedule a Report'.

Note: See this related article to enable/disable classic QA reports - Where can I manage the Classic QA reports?