Why don't I receive emails from Siteimprove?

Modified on: Mon, 21 Mar, 2022 at 11:27 AM

If you’re having trouble receiving emails from Siteimprove, try the following steps:

Check your email Junk/Spam folder. If you see emails from Siteimprove then right-click on the email and select Never Block Sender, Never Block Sender’s Domain and Not Junk.
Ask your IT Department to add the domain siteimprove.com to the safe sender domain list on your email server.
Ask your IT Department to add the following email addresses to the safe sender email list on your email server.
- reports@siteimprove.com
- MarketingUS@siteimprove.com
- support@siteimprove.com
- alerts@siteimprove.com
- ops@siteimprove.com
- feedback@siteimprove.com
Ensure that the emails are not being blocked by IP address. See: What IP addresses and User agents are used by Siteimprove?
If the email you are expecting is a Siteimprove Report then make sure you are scheduled to receive the report.

Note: See this related article to enable/disable classic QA reports - Where can I manage the Classic QA reports?

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