Why is an approved word still flagged as a misspelling?
Summary
If an approved word continues to be flagged as a misspelling, it is typically because someone in your organization previously marked the word as a misspelling at the page or site level. Page-level decisions take precedence over site-level and account-level decisions, and site-level decisions take precedence over account-level decisions.
Answer
This happens if someone in your organization has previously marked the word as a misspelling on a page or a site level.
Note: Page spelling decisions overrule decisions made on the site or account level. Site spelling decisions overrule decisions made on an account level.
To approve the word on all pages, you'll first need to undo the page level misspelling decisions for the word.
How to undo a misspelling decision for a page
- Go to Quality Assurance > Spelling > Decisions on Spelling,
- Find the rows that refer to the word in question, along with the decision type “Marked as misspelling for page”. Tip: It is possible to filter by decision type.
- Click on the undo button to the right of the table to undo the page decisions for the word.
Once page decisions have been removed, the site or account level decisions will apply to all pages. 
Decision Hierarchy
- Page spelling decisions overrule decisions made on the site or account level.
- Site spelling decisions overrule decisions made on an account level.
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