Siteimprove System availability

Answer

Siteimprove System Availability is calculated using scheduled downtime and unscheduled outage time. Customers can check the status of the Siteimprove platform and subscribe to notifications through the Siteimprove System Status page.

Overview

This article explains how Siteimprove System Availability is calculated, what constitutes unscheduled outage time, where to monitor platform status, and how to contact Siteimprove Support.

What Is Siteimprove System Availability?

System Availability

Siteimprove System Availability is calculated as follows:

Understanding Unscheduled Outage Time

Unscheduled Outage Time is the number of minutes where the system is unavailable outside of the Scheduled Downtime.

Where Can I Check Platform Status?

You can check the status of the Siteimprove platform and subscribe to notifications on the Siteimprove System Status page.

Siteimprove Support

Siteimprove has regional support centers servicing the Americas, EMEA, and APAC.

Contact Siteimprove technical support with any questions regarding the Siteimprove Platform.

Support Business Hours

Opening hours for the regional support centers are as follows, with the exception of national public holidays:

Americas Support Center

Location: Minneapolis, MN, USA

Hours: Weekdays 8:00 a.m. to 5:00 p.m. — Central Standard Time (CST/CDT) -0600 UTC

EMEA Support Center

Location: Copenhagen, Denmark

Hours: Weekdays 8:00 a.m. to 5:00 p.m. — Central European Time (CET/CEST) +0100 UTC

APAC Support Center

Location: Sydney, NSW, Australia

Hours: Weekdays 8:00 a.m. to 5:00 p.m. — Australian Eastern Standard Time (AEST/AEDT) +1000 UTC