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How do I contact Siteimprove?

Modified on: Fri, 10 Mar, 2023 at 4:24 PM

Siteimprove provides many online resources including, Help Center articles, Interactive tutorials to help users get the most out of the Siteimprove Intelligence Platform (SIP).

Online contact forms

If the above resources do not satisfy your query, please get in touch with us using the following links:

Info: See "Tips when requesting help from technical support" for advice on how to help the support engineers deal with your request quickly. 

Contact Support via the platform

You can also contact Technical support from within the platform.

Click on the help icon on the bottom-right corner for options to:

  • Live chat with Siteimprove Support
  • Submit a ticket to Siteimprove Support


Siteimprove Support

Siteimprove has regional support centers servicing the Americas, EMEA, and APAC.

Please contact Siteimprove technical support with any questions regarding the Siteimprove Platform.

Support business hours

Opening hours for the regional support centers are as follows, with the exception of national public holidays:

  • Americas Support Center - Minneapolis, MN, USA: 
    Weekdays 8:00 a.m. to 5:00 p.m. — Central Standard Time (CST/CDT) -0600 UTC
  •  EMEA Support Center - Copenhagen, Denmark: 
    Weekdays 8:00 a.m. to 5:00 p.m. — Central European Time (CET/CEST) +0100 UTC
  • APAC Support Center - Sydney, NSW, Australia: 
    Weekdays 8:00 a.m. to 5:00 p.m. — Australian Eastern Standard Time (AEST/AEDT) +1000 UTC

Note: Phone numbers for each office can be found on the Siteimprove contact page. 

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