New Google Ads Account Not Visible in Account Selector

Summary

A newly connected Google Ads account may not appear in the account selector if the user has not been granted permission to view or manage it. Grant the user access under Settings > Manage Accounts > Manage Users to make the account visible.

Problem

A newly connected Google Ads account is not showing up in the account selector drop-down in the Ads module within Siteimprove.

This issue typically occurs right after connecting the account.

Cause

The issue is usually due to missing user permissions. The account may be connected successfully, but if the user hasn’t been granted access to view or manage it, the account will not be visible in the UI.

Solution

1. Go to Settings > Manage Accounts > Manage Users inside the Ads module.
2. Locate the connected account in the list.
3. Click the Manage users button next to that account.
4. In the user list, ensure the correct user is selected.
5. Click Save to apply permissions.

Expected result

Once done, the account will appear in the user’s drop-down menu.