Getting Started with Session Replays

Note: requires a user role of administrator or owner.

Getting started with Session Replays is easy, but requires you to opt-in for the sites and domains you want to enable the feature for. This approach ensures that no visitors to your website will have their visits recorded unless you have actively chosen to record their visits. 

To enable Session replay, go to Marketing Analytics -> Analytics settings -> Tracking -> Session replay settings 

Here you will find three tabs: General, Masking, and Blocking (for masking and blocking of data please visit [link to HC article “Session replays: Technical documentation and data collection”]) 

In the General tab, you will see the “master switch” – this enables the feature on your account. Next to it you find the option to either enable or disable session replays for all domains on your account in one go.

Below the master switch, you will find a table where individual sites and domains can have Session Replay enabled. You can either enable it for all domains listed as internal to a site, or you can expand the site to select individual domains to toggle on/off. 

Once the desired domains have been selected, click the “enable selected domains”/”disable the selected domains” button. Finally, you will need to press the “save button” at the bottom of the table to apply and store the selected changes.  

After the changes have been saved, the analytics script associated with your account will reflect the changes and start recording visits to your website. 

Additional resources

Session Replays: Technical Documentation and Data Collection