Why am I getting few or no results in Internal Search?

Summary

You may see few or no results in Internal Search because the feature is not configured, tracking is missing, visitors are not using search, or filters and technical limitations are preventing data from being collected.

Problem

In some cases, you may see limited or no results being displayed in the Internal Search feature.

Causes and Explanations

Internal Search has not been configured

Internal Search has not been configured by Siteimprove Support.

Missing Analytics script on search page

Your search page template may not have the Siteimprove Analytics script on it.

Visitors are not using search

Visitors are not using the search function on your website.

Visitors block JavaScript

Visitors block JavaScript (in this case no information will be logged).

No search solution on your website

You may not have a search solution on your website.

Group filtering is applied

You may have a group selected. Check out the article Why are Internal Search results not shown when I choose a group in Siteimprove Analytics?.

Internal search setup is no longer compatible

The internal search setup is no longer compatible with your site setup because of changes to your websites search feature, therefore search instances are not being logged.

Resolution / What to Do

• Contact Siteimprove Support to have Internal Search set up if it has not been configured
• Ensure the Siteimprove Analytics script is implemented on your search page
• Confirm that visitors are using the search functionality on your site
• Be aware that JavaScript blocking will prevent search data from being tracked
• Verify that your website includes a functional search solution
• Check if a group filter is applied and adjust as needed
• Update or reconfigure Internal Search if your website search feature has changed

If you would like to have Internal Search statistics configured on your account, please submit a support ticket and our team will enable the feature for you.