Why can't I add a site to my Siteimprove subscription?
Account Owners can add sites to their Siteimprove account.
Go to Settings > Sites > Add site and select Content, and/or Analytics as appropriate.
Note: Problems adding a site can be due to user permission, a site already existing or a URL that cannot be validated
Only Account Owners and customized user roles with the "Add site" permissions can add a site.
If you do not have the add site option please contact your Account owner and ask them to create a custom user role with ‘Add site’ permissions for you.
When selecting permission for the customized role the Account owner should grant ‘View’ and ‘Allow’ permissions under Site settings as shown below.
The site already exists on the account
It can be that the site already exists on your account and therefore should not be added again. You can also get this error if you are trying to add a second product (e.g. analytics) to a site that is already in your account. If this is the case then please contact Siteimprove Technical Support with your request.
The URL could not be validated
Error Code 403
This HTTP status code means that access to the requested resource is forbidden.
If you see this error, we recommend verifying whether or not the webpage requires you to be logged in to view the content.
For additional information about this, please see the following articles:
- Can Siteimprove crawl an intranet and other non-public sites?
- Adding and replacing credentials for non-public sites
If the above does not apply, you may need to add our IP address to your server's Allow List. Please contact your IT admin and provide them with the following IP address information: IP Addresses Siteimprove Uses
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