The Document Downloads group explained

This article explains the Document Downloads group found in Siteimprove Analytics. It covers the following questions:

• How can I find out which documents have been downloaded from my website?
• How can I see the number of downloads for each file?
• Which document types are included?
• Why is my document not included in this group?
• How does Siteimprove track these documents?
• How can I see which page links to the document that was downloaded?

How can I find out which documents have been downloaded from my website?

We create a group called “Document Downloads” automatically in Siteimprove Analytics.

To see the number of documents downloaded:

1. Go to Analytics > Analytics Overview
2. Select the Document Downloads group along the top menu
3. Select the period using the date filter
4. The Page views tab shows the number of documents downloaded for that period

How can I see the number of downloads for each file?

1. Go to the Analytics > Content > All Pages
2. Select the Document Downloads group
3. Select the period using the date selector
4. The table shows the Title, URL, and Page views* for each document
   (*"Page views" are considered "Downloads" when viewing "All Pages")

Which document types are included?

By default, the Document Downloads group registers documents of the following type:

• PDFs (.pdf)
• Word (.doc, .docx)
• PowerPoint (.ppt, .pptx)
• Excel (.xls, .xlsx)

See also: Why is my document not included in this group?

Why is my document not included in this group?

If you know a document has been downloaded but it is not listed in the group, then we suggest you try the following:

• Confirm that you have selected the correct site
• Change the period on the date selector
• Make sure that the Siteimprove Analytics JavaScript is present on the page linking to the document.
• Make sure that the document is one of the file types that registered in the Document Downloads(.pdf, .doc, .docx, .ppt, .pptx, .xls, .xlsx)
  • If your document is not one of these types mentioned, you can still see statistics for the document, by looking for the URL of the document under Analytics > Content -> All Pages and using the search functionality (e.g. searching for “.csv”).
  • You can add file types to your Documents Downloads group using a URL match on the file extensions. See: How do I create a group based on a URL/title match?

How does Siteimprove track these documents?

The document downloads are tracked automatically using “onClick” tracking. If the Siteimprove Analytics JavaScript is on a webpage and a user clicks on a document link, then this is registered in Siteimprove Analytics along with the document title and URL.

How can I see which page links to the document that was downloaded?

1. Go to the Analytics > Content > All Pages
2. Select the Document Downloads group
3. Select the period using the date selector
4. Select the document from the table to show
5. On the left-menu select Behavior Tracking
6. Click on Internal Referrers to see the pages that link to the document.

Please reach out to Siteimprove technical support if you have any questions regarding this.