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Siteimprove Frontier FAQs

Modified on: Tue, 13 Dec, 2022 at 10:31 AM

Where can I find a Siteimprove Frontier quick start guide?

Check out the Frontier getting started information at - Siteimprove Frontier: Your solution for online training.

How do I log into Siteimprove Frontier?

You can log into Frontier using your existing username and password. Go to https://frontier.siteimprove.com, click on the “Sign In” button on the top menu, and enter your user credentials. 

If people have started a course in Academy but have not finished it, can their progress data be transferred over to Frontier?

This progress data will not be transferred across to Frontier so please complete all Academy courses by December 8, 2022. You can begin new courses in Frontier now. The education team can provide Academy course completion information upon request at frontier@siteimprove.com.

Can users skip a module in a course, even if they have not taken the course previously?

Yes, users can skip modules to view specific information at any time. However, they will not receive a certification of completion for that course. This can be useful when using Frontier as a reference to find a solution to a specific question without having to take the full course. Some courses have optional modules which do not need to be completed to receive certification, but all required modules must be completed to obtain a certification.

Is Team Admin a Siteimprove role, or is it specifically for Frontier?

Team Admin is a specific Frontier role. The Team Admin is able to share course links with users in their organization and will have access to analytics to track user engagement and course completion data.

Are users transferred to Frontier or do they need to be created?

Users are created in Frontier via Single Sign (SSO) authentication. They can log in to Frontier with their existing credentials. 

What steps have you taken to ensure the Frontier learning management system (LMS) is accessible?

We have been working with Siteimprove’s digital accessibility specialists and other team members with disabilities to ensure optimal accessibility on the Frontier LMS. If you have any questions, comments, or concerns regarding our accessibility please do not hesitate to reach out to us at frontier@siteimprove.com.

Can we limit which courses users see based on their needs, for example only viewing assigned courses? 

Yes, it’s possible to control course visibility for each user as needed. Please request this level of granularity in advance so our Frontier team can accommodate the specifics accurately. 

Does Frontier have a keyword search feature to find courses?

Yes, from the Catalog page within Frontier, you can search for courses and filter them using tags.

Can I share my Siteimprove course completion information and certifications on my resume?

Yes, in fact, the Frontier platform is built with Skilljar which has native integrations with LinkedIn. This allows you to easily share certifications on their platform.

Customers receive badges for completion of our new Frontier Certificate activities, such as our Inclusivity Program Design Certification, Content Experience Program Design Certification, and Marketing Performance Program Design Certification. This badge is not active for older courses that were formerly in the Academy. 

Once you have completed a certification course, you can find your certificate as follows:

  1. Log into the Frontier platform
  2. Click the profile icon at the top right-hand side of your Frontier account
  3. Select "My Profile" from the dropdown menu
  4. Here you can see your course details 
  5. Select the "View Certificate" or "Add to profile" options under the "Status" field associated with the certification

Frontier profile page showing course progress and an option to add a certificate to linkedIn under the course status


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