Crawl error: Unidentified Error

Issue / Question

You are receiving the following errors: 

Environment (If Applicable)

Specify the conditions where the issue occurs:

• Product version: Siteimprove (all supported versions)
• Platform / OS / Browser: Platform‑independent (issue occurs at the site configuration and crawl level, not browser‑specific)
• User role / permissions:  Account Owners
• Preconditions: 

Solutions

If you are seeing a Unidentified Error

• Review and re‑save the site configuration:
  • Edit site URL
  • Check include/exclude rules
  • Add or replace credentials (if applicable)
• If the site is no longer needed, delete the site.
• If the error continues after reviewing these settings, contact Customer Support for further investigation.

Cause

The root cause of this issue is the Siteimprove crawler could not crawl the site, and the cause is unknown.

Additional Information

• Related errors or messages: N/A
• Known limitations: N/A
• Configuration notes: N/A