Siteimprove Learning Hub FAQs

What is Learning Hub?

Learning Hub is the Siteimprove Customer Education suite which includes courses and certifications. 

How do I log in to the Learning Hub? 

Please see our How to log in to your Learning Hub account article. 

Where can I find a Siteimprove Learning Hub quick start guide?

Check out the Learning Hub getting started information at - Siteimprove Learning Hub: Your solution for online training.

Where can I find more information about the Siteimprove Community?

Please see our Siteimprove Community FAQs.

If people have started a course in Academy but have not finished it, can their progress data be transferred over to Learning Hub?

For information about course completion information from the old Academy, please email frontier@siteimprove.com. Completion information from the Academy won't be visible in Learning Hub.

Can users skip a module in a course, even if they have not taken the course previously?

Yes, users can skip modules to view specific information at any time. However, they will not receive a certification of completion for that course. This can be useful when using Learning Hub as a reference to find a solution to a specific question without having to take the full course. Some courses have optional modules which do not need to be completed to receive certification, but all required modules must be completed to obtain a certification.

Is Team Admin a Siteimprove role, or is it specifically for Learning Hub?

Team Admin is a specific Learning Hub role. The Team Admin is able to share course links with users in their organization and will have access to analytics to track user engagement and course completion data. See information on setting up a team admin in the Learning Hub Analytics Dashboard and how to generate reports within your Dashboard

Are users transferred to Learning Hub or do they need to be created?

Users are created in Learning Hub via Single Sign (SSO) authentication. They can log in to Learning Hub with their existing credentials. If you have users who need access to Learning Hub but should not be able to edit or change anything within the platform, you can create a Frontier Only Role for them. 

What steps have you taken to ensure the learning management system (LMS) is accessible?

We have been working with Siteimprove’s digital accessibility specialists and other team members with disabilities to ensure optimal accessibility within the Learning Hub LMS. If you have any questions, comments, or concerns regarding our accessibility please do not hesitate to reach out to us at frontier@siteimprove.com. 

Does Learning Hub have a keyword search feature to find courses?

Yes, from the Catalog page within Learning Hub, you can search for courses and filter them using tags.